Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns exclude shape-wear and accessories for strict hygiene purposes. 

It is important that product tags remain attached and in original condition. Proof of purchase is required prior to return.

FULL PRICE 

If you decide to change your mind, we offer an Exchange or Gift Card (3-year expiry) on all purchases of Full Price styles, returned to our online store address. 

SALE

If you decide to change your mind, unfortunately, we don't offer returns or exchanges on sale items. 


To start a return you can contact us at secretsintimateshop@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Upon receiving your order, please inspect your item and contact us immediately if defective, or damaged or if you've received the wrong item. We will evaluate and resolve the issue. 

Exceptions / non-returnable items
Please note there is no return or exchange on Accessories and Shapewear due to our hygiene policy. Please get in touch if you have questions or concerns.